Return and Exchange

As per our return policy, we have the timeline of 7 to 10 days from the date of delivery. However, after that, there will be no refund or exchange at our end. In order to be eligible for the return criteria, the product must be unused and must have the bills along with tags as per the packing time.

In case, we find any type of exempt during the return, the good will not be considered fit for the return and you need to pay for the piece. We also don’t follow the return policy for hazardous material, sanitary goods, intimate items, or any of the gases or liquid that are flammable in nature.

In addition to this, the non-returnable items are;

  • Downloadable software products
  • Gift cards
  • Some health and personal care items

The items must not be returned back to the manufacturer. Also, you need to follow up certain condition to for which only partial refund can be given.

  • Open DVD, CD, software, Cassette tapes, Video game and vinyl records.
  • Any sign of book usage.
  • The items that are not in the exact condition which was while packaging.
  • In case any part of the product is missing with no prior reasons provided that it wasn’t available during opening the package.
  • The items must be returned within the 7-10 days from delivery time.
Refunds (if applicable)

If the refund is received and tracked properly then you will receive a notification for the return. It will work on the rejection and approval of the refund. On the approval, the refund of money will be received and the amount will be credited to the respective care or through any mode of payment opted.

Refund not received

It is better to keep a track of the mode of payment to avoid any issues. It is better to get in touch with your payment company which might take some time. The payment refund will take sometime to be completed. In case you have not received the payment then drop a mail at sale.khushbufashion@gmail.com, we will get in touch with you.

Exchange

If the item is damaged or defective then it will not be replaced by any means. However, if you wish to change the item then get in touch with sale.khushbufashion@gmail.com.

Shipping

In order to return the product, you need to mail or contact +91 9537510757. For shipping purpose, you will be the one responsible during the return which is non-refundable. The delivery or exchange will differ as per your geographical area. Also, for the shipping of $75, there will be the traceable shipping option available that allows a customer to ensurea purchase.